Support
Email support@noiraprivacy.com from your account email. Every message is answered within one business day.
Short answers to the five most common questions live in the help centre — refunds, cancelling, what we ask for, how removals actually work, and why we sometimes ask for ID.
Common requestsWhat do you need?
Two ways, both easy: use the manage-subscription link in any receipt email (self-serve, two clicks, immediate), or email support with "cancel" and we do it the same day. Canceling stops the renewal; your service runs to the end of the paid term.
Within 30 days of purchase, email support and say you want a refund. Full refund, no questions asked, processed the same day we read it. We also stop all sweeps and delete your data per the privacy policy.
Reply directly to the report email. It lands with the same team that runs your sweeps, and you get an answer within one business day.
Found yourself on a site we haven't already handled? Email the link to support (or reply to any report). Custom removals are unlimited on every plan and show up in your next proof report.
Moved, changed numbers, new name? Email support with what changed. We update your profile and re-sweep against the new details in the next cycle.
Email support with "delete my account." We cancel any active subscription, halt all sweeps, and delete your intake data, proof screenshots, and reports per the retention terms in our privacy policy. Deletion requests are honored — we're a privacy company; that's the whole point.